FAQs
How can I contact QualiArc?
You can reach out to us anytime at info@qualiarc.com. Our dedicated customer service team is ready to assist you with any inquiries, issues, or feedback you might have. We strive to respond promptly and ensure you have a pleasant experience with QualiArc.
Do you ship worldwide?
Absolutely! We are proud to offer worldwide shipping, bringing our innovative products to customers across the globe.
Where do you ship from?
All our products are shipped directly from our state-of-the-art warehouse in Singapore, ensuring quality control and timely delivery.
Can I change or cancel my order?
We aim to process orders swiftly to get your items to you as soon as possible. If you need to make changes or cancel your order, please contact us within 12 hours of placing it. After this period, changes and cancellations will not be possible, but you can return the order for a full refund once you receive it.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments, providing you with secure and convenient payment options.
When will my order be processed?
Our team handles and ships orders from our warehouse between Monday and Friday. Please allow extra time for processing during holidays and sale seasons. Generally, orders are processed within 1-3 business days from the order date and are shipped the next day after processing.
How long will it take to receive my order?
Due to high demand, please allow 2-4 weeks for your order to arrive. We appreciate your patience and assure you that we are working diligently to get your items to you as quickly as possible.
What if I don't receive my order?
If you haven't received your order within 30 days of shipping, please contact us for a full refund. We are committed to ensuring you receive your purchase and are here to assist you with any issues.
Will I be charged with customs and taxes?
The prices on our site are listed in US Dollars and are tax-free. However, you may be responsible for paying duties and taxes once your order arrives in your country. These charges are determined by your local customs office and are not covered by us. For more details, please contact your local customs office.
How do I return an item?
To return an item, please contact us at info@qualiarc.com. We will guide you through the return process to ensure it is as smooth and hassle-free as possible.
What if the item(s) I received are defective/incorrect/damaged?
If you receive items that are incorrect, missing, or damaged, please reach out to us immediately. Include your order number, photographs of the items, and any other relevant information. We will resolve the issue promptly to your satisfaction.
When will I receive my refund?
Refunds will be credited to your original form of payment. If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. For questions about when the credit will post to your account, please contact your card-issuing bank. If you haven't received your refund yet, please check with your bank or credit card company as it may take some time to process.
We hope this detailed information helps you with your inquiries. For any further questions, feel free to reach out to us at info@qualiarc.com. Thank you for choosing QualiArc!